Teachers in this Department

Various

Accommodation

Retail and Customer Service is delivered in a variety of environments. Some of the learning is classroom/ICT suite based, other times the learning will take place off campus in various retail establishments.

The practical aspect of the course (selling our product) will typically operate in a communal area of the school.

Resources Young People will use

Young people will carry out tasks that might reflect a real retail environment, such as sourcing products, stock rotation, operating a till and packing purchases.

Links with other partners/agencies

During this course young people will visit local retail establishments to find out about different roles and responsibilities, for market research purposes and to purchase stock.

Course Outline

You will love Retail if you enjoy active learning, working as part of a team and want to learn customer service skills. Through working in our school shop, young people will develop a range of skills and customer care experience:

Learners will:

• Find out about different roles within the retail and customer service sector
• Carry out a work-related activity by running sales and enterprise activities
• Respond appropriately to work colleagues and/or supervisors

In this subject, learners may achieve SQA National 2 awards.

Skills Developed through this Course

• Young People will have the opportunity to develop and improve their communication skills.
• Working collaboratively with peers and adults.
• Develop Customer Service skills that could be transferred to a retail environment and other customer facing type employment.
• Improve numeracy skills through stock taking, budgeting and money handling.
• Essential Employability skills for the world of work.

Progression Pathways

National 3 Business and Admin.

Develops skills for work/college.

Career routes after school would be future employment in retail or in a customer service-based environment.